PyxelStudio – Professional photography & video lighting

Studio Lighting Equipment

Get it on Tuesday , Order by 2pm Monday
  • +44 (0)1782 698820
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        • Language

        • English English
          Français Français
          Deutsch Deutsch
          Italiano Italiano
          Bosanski Bosanski
          Български Български
          Čeština‎ Čeština‎
          Dansk Dansk
          Eesti Eesti
          Ελληνικά Ελληνικά
          Suomi Suomi
          Latviešu valoda Latviešu valoda
          Lëtzebuergesch Lëtzebuergesch
          Lietuvių kalba Lietuvių kalba
          Magyar Magyar
          Norsk bokmål Norsk bokmål
          Polski Polski
          Português Português
          Slovenčina Slovenčina
          Slovenščina Slovenščina
          Svenska Svenska

Returns and Refunds

PyxelStudio is committed to providing quality, affordable, professional photography equipment and excellent customer service however if you are not totally satisfied with your purchase you can return any items within 30 days of the purchase date for a full refund providing the product is unused and in its unopened, original packaging. Subject to agreement, we may authorise  the return of items beyond this 30 day period subject to a restocking fee, please contact us using the email below for more details.

To complete a return, follow these simple steps:

Step 1 – Contact Us Before returning any product, it is essential that you contact us to obtain an RMA number via email info@pyxelstudio.com
Step 2 – Complete Return Form Print out and complete the Return Form to enable our returns department to efficiently identify and process your return. Missing or incomplete returns forms may result in a delay in processing any refund. PyxelStudio reserve the right to deny a return request based on a missing or incomplete return form.

Step 3 – Return the item(s)

Return item(s) to us at the following address

RETURNS DEPARTMENT
PYXELSTUDIO
Unit 10, Stoke Business Park
Woodhouse Street
Stoke-on-Trent
Staffordshire
ST4 1EZ
United Kingdom

Please note: The cost of return postage is not covered by PyxelStudio. Where an item is found to be faulty on arrival PyxelStudio will arrange for the item(s) to be returned by our own specific courier service. We will not refund the cost of any items returned back to us by you faulty or otherwise.

Please ensure all products are well packaged and protected for transit, where possible use the original packaging. PyxelStudio cannot be held responsible for any lost or damaged items returned. We recommend you use a tracked and insured courier service for all returns.

Step 4 – Receive a refund

Once we receive your returned goods, we will inspect the returned items and process your refund. We aim to process all refunds within 7 working days from receipt of goods. All refunds will be processed back to the original payment method used to make the purchase. The time it takes funds to show on your account depends on your banking provider, on average it usually takes 3-5 days however it can take up to 10 working days for a refund to show on your account.

The return of goods and subsequent refund is governed under The Sales of Goods Act and Consumer Contacts Regulations.

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